I was at Mockingbird Station today to see the new film Talk to Me. While looking at something else online I found reviews for Urban Taco which recently opened. Restaurant critics and customers alike fawn over this new establishment, a purveyor of authentic Mexican food. "Authentic" is a key word here since I've long been craving Mexican food that doesn't involve sour cream & cheddar cheese. It sounded great! Since it was walking distance from the theater, I decided to check it out.
Big mistake.
The place is very nice and was hopping with activity. Everyone looked happy. I saw that the quiet lunch I'd anticipated wasn't going to happen, so I ordered my three tacos para llevar. The server suggested I wait outside (because there were no tables or chairs available indoors) and so I waited. And waited. And waited.
After 25 minutes in 102 degree heat I asked what happened to my order. I was given the standard "We're so busy!" response and was asked to wait 15 more minutes. The helpless server suggested I talk to the "manager" but it was clear that I would have to wait 15 more minutes for him, too. And they already had my money. So I continued waiting. I was not offered anything; even a cup of ice & tap water would made waiting easier.
During this time, I saw at least two people who came in after me being served their food. Also, another "to-go" order had been served during this time. I have no idea why it was my order that was ignored or overlooked.
After a total of 45 minutes (?!), I was brought my order. By then, I glanced inside and saw several empty tables. I asked the server what type of compensation I was entitled to, since I waited all this time, and in such awful heat. At the very least, a bottle of water. But she said, "We don't have enough people! We are so busy!" and she walked off--leaving me with the door literally swinging in my face.
I am not sure what I could have done here. I could have demanded more service, or compensation or my money back, but what would I have gotten? Another 15 minutes of waiting for a "manager" who frankly, looked as though he couldn't have been bothered? That's a little more confrontation than is necessary for some tacos.
And how was the food? Well, per the reviews, it was excellent, or even "amazing." In fact it is probably some of the best food I've eaten in a long time. But good food by itself isn't enough.
I really wanted to like this place, just like the reviewers and the seemingly happy customers. But the server was right--if this is the kind of service to be expected at a place like this, they indeed won't have enough people... but they'll have a shortage of customers, not employees.